Philips 47PFL6704D/F7 47-Inch 1080p 120 Hz LCD HDTV
Thursday, August 19th, 2010 | Author: admin
- 1080p resolution; ATSC / QAM / NTSC
- 50000:1 dynamic contrast ratio
- 16:9 widescreen aspect ratio
- 2ms response time
- Pixel Precise HD for extremely sharp and clear pictures
Product Description
With the Philips 47PFL6704D 47 inch 1080p LCD HDTV experience brilliant performance with a breathtaking full HD 1080p, 120Hz show. Combined with HD Natural Motion and incredible surround sound from invisible speakers, this Flat TV ensures you¿re always part of the action. Pixel Precise HD brings picture quality to the next level with 69 billion colors. 120Hz Clear LCD makes extreme motion sharpness for clear and vibrant images even with quick on-screen motion. … More >>
Philips 47PFL6704D/F7 47-Inch 1080p 120 Hz LCD HDTV
Category: HDTV deals
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My PHILIPS LCD TV died after giving hardly 3 years of service. I have been a victim of PHILIPS dubious customer service – please aviod PHILIPS if you want to avoid being a victim too. I am pasting my chat script with their customer support:
Please wait while we find an available agent
You have been connected to Sean .
Sean : Hello Aash, and welcome to Philips Consumer Lifestyle. My name is Sean. Thank you for contacting us.
aash: Well thank you too Sean,
aash: I have trying to reach Televisions (bought before 2008)
1-888-744-5477 Monday – Saturday 12:00 PM – 9:00 PM EST
Excluding Major Holidays
Sean : I know that you are looking for Philips contact information.
aash: this the customer Service Line for Televisions (bought before 2008)
aash: yes … I am looking for someone to help me locate a authorized Philips Repair Service
aash: or give me the manual for the MODEL: 37PF7320a/37
aash: a service mnaual
Sean : I am providing you with the link to the PHILIPS website to check basic troubleshooting instructions in the frequently questioned questions, possible model upgrades or to download the instruction manual for your player.
aash: I have been trying to reach 1-888-744-5477 for the last seven days …
aash: I have already done tha
aash: t
aash: What I need is a service provider that can fix the TV ?
Sean : Unfortunately, we do not have service manual online and apologize for any inconvenience that might have caused.
aash: Its a thousand dollar TV …
aash: what do I do with it ?
Sean : Aash, we do not have Philips authorized service centers but you may contact our Consumer Care Center representatives with the help of the phone number provided in the user’s manual.
Sean : One of the representatives will help you to the best of your satisfaction.
aash: Can I get the number of the PHILIPS NORTH AMERICA contact person who can really help me … and not offer apologies ?
aash: The cost of getting a quote from unauthorised service people in my area is around 150USD
Sean : Based on the information you have provided your product is out of warranty.
aash: I have been trying to reach 1-888-744-5477 for the last seven days … I finally called another numbver … and they also told me that … they ” apologize for any inconvenience ”
Sean : Since you could not find related information on the website or in the manual, the next step is to have your TV evaluated by a television repair center in your local area.
Sean : They can best advise you of next steps and costs for repair. Please contact a local service center in your area to get your TV serviced.
aash: so out warranty … a PHILIPS product is ….
aash: WHO IS THAT ” local service center ”
aash: is all I am asking of you …
aash: is there a number
Sean : Please check your local telephone directory Yellow Pages under ‘Television Service and Repair’.
aash: and why can I not know the error codes … the TV is giving a long RED LED blink followed by four slow LED blinks
Sean : Please check your local telephone directory Yellow Pages under ‘Television Service and Repair’. The repair center will determine the extent of your unit’s repair needs, and provide you with an estimated cost.
Sean : If that location is not nearby, call them to see whether they can recommend a closer repair center.
aash: Is that some kind of top secret missiel technology …
aash: The cost of getting a quote from unauthorised service people in my area is around 150USD
aash: I neeed to know … if it is even worth repairing
aash: this piece
aash: I am reading on the blogs that people with same model are reporting issues like fire / explosion from the same model …
aash: I need to know I am dealing with here
aash: why can’t you just tell me what the error code means
aash: PLEASE !!!
aash: HOW ETHICAL IS WHAT PHILIPS DOING ?
aash: Mr.Sean Are you still there ?
Sean : Yes Aash, I am still online.
Sean : I would have been pleased to furnish you with the requested information but we at online are provided with the information on Philips MP3 and Portable DVD players.
aash: but I am reaching PHILIPS beacuse nobody answers the line I am supposed to call and the one I reached offered me “apologies”
aash: Why is it that nobody even wants to listen … there are people on the BLOG saying that this product does not lasts only two to four years …
aash: others are reporting incidents like fire/explosion !!!
aash: PLEASE SEARCH ON GOOGLE …
Sean : We receive consumer calls about our products and our company. All comments are reported to management as we continually look for ways to improve our products.
Sean : We assure you that the issue you are calling about will be forwarded to them for review as well
aash: Come on … I have been trying to reach the line for Televisions bought before 2008
1-888-744-5477 Monday – Saturday 12:00 PM – 9:00 PM EST
aash: for the last seven days …
aash: and nobody even bother to pick up the phone …
Sean : Please accept my apologies since I am unable to help you directly in this matter as we have information on Philips MP3 players.
aash: give it a try … call the number
aash: can you give me a person I can reach … who is responsible for Consumer Electronics TELEVISIONs at PHILIPS
aash: I mean someone who can do things other than “apologize”
Sean : We do not have access to call and I request you search Philips support page for contact information.
aash: ha ha ha …. PHILIPS support is a joke … ONE LAST TIME … seriously … given all that being said on the BLOGs and what I am experiencing first hand … I would advise you to escalate my request
Sean : Sure Aash, I will forward this issue from my end.
aash: TO WHOM?
aash: ok take my phone number … have some one call me … (If you care)
aash: Mr.Sean Are you still there ?
Sean : Yes Aash.
aash: So who are going to escalate this to?
aash: *So who are you going to escalate this to?
Sean : I will forward this to our Consumer Care Manager.
Sean : Is there anything else I can help you with?
aash: I am not sure if there is someone with that title beacuse I tried in vain to reach someone at you Andover MA office today … but anyway go ahead and will wait for until tommorow evening if someone gets back to me
Sean : Thank you for your patience and understanding.
Sean : Thank you for contacting Philips. We hope we brought Sense and Simplicity to you today. We are available 24 hours a day, 7 days a week. Thank you again. Have a nice day.
You have been using online chat support at Philips Consumer Lifestyle. You may now close this window.
Your session has finished. You may now close this window.
Rating: 1 / 5
The TV arrived with a defective remote control but a call to Philips got a new one on the way and it arrived quickly. Once the remote issue was resolved, the setup was quick and simple and the picture quality is fantastic. Once the filters were setup, the sound is very excellent but best sound will be obtained with a excellent set of external speakers. The TV ships in a mode that requires the remote in order to enter the setup mode and if I had not been able to make a temporary repair, the entire set would have been returned as defective because of a five cent switch being stuck in the closed position. That being said, I am very well pleased with the TV and would buy another one if I needed it. I was well pleased with the way Philips responded to the warranty coverage. The agent was polite, helpful and very capable and the replacement remote arrived in two business days.
Rating: 5 / 5
Nice picture when judged side-by-side to a Samsung 40″ (the Samsung was rated the #1 value by Consumer Reports) perhaps not a saturated but one could likely adjust it if so desired to have more “pop”. Seems to be more susceptible to horizontal judder than the Samsung. Pretty cheap for a screen this huge. Paid significantly more for the 40″ just one year ago. Odd remote, but it works well and is simple to program if you hold your tongue correctly!
Rating: 5 / 5
I spent hours comparing the features and picture quality of this HDTV versus similarly priced and sized Vizio and Sanyo models. The audio blew away the Vizio in volume (appeared to be equal that of the Sanyo), and the picture quality of the Philips seemed to be slightly better than the Sanyo (and equal to the Vizio) when compared side by side. The Sanyo had a ton of features on the remote to adjust the picture, but the Philips scored high in terms of “ease of use” in setting up a fantastic picture to your own preference. The Philips also had better specs than the other two brands, e.g. the response time was a blazing 2 ms which makes for sharper dynamic images.
I also researched all three models on line, and found that there were many complaints about the Vizio breaking just after the one year warranty expired. When all was said and done, I took the Philips 47 inch TV home.
After viewing this TV for about a month, I have nothing but praise for it. The clarity is fabulous and the colors are vibrant and realistic. Watching certain shows/movies in HD just blows me away; the depth of field is so deep that the picture has a three dimensionality to it. The equalizer is a fantastic feature for the audio, and presents a very nice sound stage and is so powerful at 20 Watts there’s a lot of volume on reserve.
I also like the “Power Saver” preset mode and use it often. It gives a very decent picture yet it uses considerably less than its 285 peak power consumption. With it’s 4 HDMI and 4 A/V ports, along with S-Video and USB 2.0 (for viewing AVI as well as WMV movies directly from a flash drive), this TV has all the ports you would need for any home entertainment center. Hooking up a laptop (Mac) was simple after buying a DVI-HDMI adapter (but if you do use an adapter you’ll also need a separate cable for your audio).
The remote control is sleek (even for smaller hands), ergonomic, and simple to use. It has the look and feel of a quality remote that will last.
When I phoned Philips for help hooking up my laptop to the TV, they answered the phone promptly and were very helpful, professional and courteous. I have phoned them in the past with questions (I have other Philips products) and have always been very satisfied with my experience with Customer Service/Tech Support.
I highly recommend this TV for anyone looking for a larger HDTV at a excellent price. To me Philips means quality, and I am becoming a loyal customer with every buy I make.
Rating: 5 / 5
I have been researching on and off for nearly 6 months trying to find the “perfect” tv that will fit my needs and my pocketbook. I have reviewed the technical details and the specifications of numerous tvs and had narrowed the search down to the Samsung LN46B630 and the Phillips 47 PFL6704D. I had chose on the Samsung and went to my local Sam’s Club to buy it when the manager of the electronics area, told me they had a rash of returns on the Samsungs over the last month.
I had no reason not to switch as both units were at the top of my list, but after making my choice and purchasing the Phillips and using it for 10 days, I know I made the right choice.
Arriving home with the TV my wife helped me in removing it from the box. This task is made very simple by the clever design of the box. It is a two person job. Do not try it by yourself as you are likely to tip it over and hurt the TV. The next day, the Direct TV guy came and installed our dish and hooked up the tv. He hooked up the tv and couldn’t believe the tv didn’t appear to need any adjustment right out of the box. He also couldn’t believe how effective the matte screen reduced the amount of reflection nearly to zero.
I have only had one LCD TV and that was a 26inch Vizio in my RV. It seemed to take forever to get that adjusted for acceptable color etc. The Phillips seemed to need no adjustment so I thought I would wait for a few days before making any adjustments. The PFL670 is a 120 Hz so one sees no “judder” and its 2 ms response time is so quick you don’t have ANY lag time or jerky movements during quick action scenes. The colors are bright and vivid it kind of reminded me of when I got new glasses my entire world brightened up. So it is with the Phillips TV. I have a friend who is a TV tech at a national electronics store coming over tomorrow. He told me he will be glad to make any adjustments since they don’t sell Phillips at his store. He wants to be able to compare it to the Samsung and other models they do sell. He was very skeptical that the set would be “IN TUNE” right out of the box. If possible, I will come back and make additions and corrections to this review when he has completed his “tune up”. In summary, my wife and I are both pleased beyond belief that we found a TV that meets all our needs including the lack of reflections by the matte screen. We wish that all our decisions would work out this well.
I want to add, that I don’t reckon it honest that people mark a TV up or down with delivery issues. The delivery has nothing to do with the product and it’s performance. Delivery is a separate issue. I rate the Phillips soley on it performance and its specs. I try to compare it to other products and their specs. When a product does not meet its specs it should be downgraded in the review. In the case of this particular Phillips TV, in my opinion, this model meets or exceeds all the specs. The contrast issue of 50K to 1 with this model is reduced by the matt screen. If you have a glossy screen you will have a sharper black. But, with a matte screen and a setting with the potential for reflection, our living room with a walk thru patio door, we were more concerned with reflection than we were with sharper blacks. After all, 50K is right up there with the best of them regardless of the matte screen.
Rating: 5 / 5
Fantastic share thanks for publishing
I like to keep up to date with all the latest in the consumer electronics world and your post reading had me on the edge of my seat I will make sure I come back soon to see what’s new